FAQs Installation, Maintenance, & Troubleshooting
My Generator won't start, what should I do?
If the generator has been in your possession for quite a while. there’s a possibility that it’ll be hard to start. Before calling our service for help, try these procedures first:

1. Check the oil level.
2. Check fuel level and add if needed, make sure fuel has not been contaminated or did not go stale.
3. Change/check your spark plugs.
4. Make sure that the generator’s fuel valve is open.
What type of oil should I use for my generator?
There are two types of engine oil. For gasoline generators, use SAE-30 or multigrade 5W-30W. For diesel generators use SAE-40.
What type of fuel should I use for my generator?
For diesel engine generators, use diesel. For gasoline generators, use unleaded gasoline. USING THE WRONG FUEL WILL DAMAGE YOUR GENERATOR.
Where can I get service or maintenance parts and warranty for my machine?
Some of our retailers are also service partners. In addition, we have approximately 40 accredited service centers across the country (with an insert in your operator manual kit). If you are in metro manila or you are having trouble contacting your nearest accredited service center, you can call our service head at (+632) 9842620.
How can I connect my portable generator to my house?
A portable generator can work for your house provided that you have chosen the right specifications and watt usage of the appliances you want to run through the generator.
• If your generator is used as a stand-by power source when utility power failure occurs, take note that a licensed and registered electrician should install your generator and that it must comply with the local electrical code.
• Please do not run your generator inside your house for it emits carbon dioxide, which can be detrimental for you and your family’s health.
When do I shut the generator down?
The generator you purchased should always be shut down when refueling, when performing checks, and filling oil with.
Can I apply load to the generator while it is not running?
No, you cannot. You must have the generator run before a load is applied to it. Moreover, remove the load before you shut it down. Tampering with the engine speed is not allowed since the RPM.s are factory set.
How often do I need to have my generator running?
It is highly recommended that your generator should undergo a test run once a month together with a 30% load.
Where should I keep my generator when I am not using it?
The best place to keep your generators in is within a clean and dry place that is well ventilated and is away from flames or sparks.
How can I maintain my generator if it is powered by diesel?
Maintaining diesel operated generators are more tedious than generators which are run by gasoline. Here are the different procedures in maintaining diesel-powered generators:

A. Daily Measures
1.Check the genset for loose parts; signs of corrosion on parts, traces, and dust build up.
2.Make sure the coolant heater is securely in place and inspect it for signs of wear
3.Check the oil level and add oil if necessary
4.Make sure that the charge-air piping is connected securely to the radiator and inspect it for signs of wear.

B. Weekly Measures
1.Check the air cleaner for debris and clean it if necessary
2.Check the float voltage reading on the battery charger and adjust the voltage as necessary
3.Drain the water from the bottom of the fuel filter housing.
4.Drain the water from the bottom of the fuel tank until the diesel fuel appears.

C. Monthly Measures
1.Take a sample of the coolant with hydrometer and check its concentration by referring to the service manual from the manufacturer
2.Check the belt for proper tension and inspect it for signs of wear
3.Drain the condensate from the condensate trap.
4.Check the charge on the starting battery and examine the connections for looseness and corrosion.

D. Semiannual Measures
1.Replace the oil and oil filter, regardless of whether the genset has been used in a non-simulated power outage.
2.Replace the coolant filter, regardless of whether the genset has been used in a non-simulated power outage.
3.Clean the crankcase breather according to the service manual from the manufacturer.
4.Replace the air cleaner element, regardless of the level of debris accumulation
5.Check the connection of the radiator hoses and inspect for signs of wear.
6.Change the fuel filter, regardless of the level of sediment accumulation

E. Annual Measurements
The genset should have a thorough annual cleaning of its cooling system
How long is the warranty period of my product?
If a generator is solely purchased for consumer applications, the warranty is good for one year starting from the date of purchase of the generator. Meanwhile, if the generator is purchased for business or commercial applications, the warranty period will be ninety (90) days from the date of purchase.
What are the requirements needed if ever I ask for warranty service?
If you ask for warranty service, you must show dated proof of purchase and you must notify the company within the warranty period.
When can I use the warranty service of the product?
The warranty service covers the repairs and other replacement of any part provided that:
• There is no obvious evidence of misuse or abuse.
• There were no repairs attempted by people not authorized by the company.
• There were no changes, modifications, additions or deletions that were made to the product after its delivery.
• The product has not been used for applications that it is not designed for.
What type of inverter is used in a Powerstation?
Inverters used for Promate 100 is a pure sine wave inverter which is suitable for electronic gadgets, while the inverters of Promate 120, 240, and 240s are modified sine wave inverters.
What is the prescribed rating of solar panel for every Powerstation model?
• Promate 240s – 60 watts (max.)
• Promate 240 – 30 watts (max.)
• Promate 120 – 30 watts (max.)
Can we connect chargers which are not prescribed or in the product package of Powerstations?
No. Using chargers which are not prescribed by Promate will damage the charging system of a Powerstation unit.
Can we connect printers to a Powerstation?
No. Never connect printers to a Powerstation. Most printers during operation uses high current which will damage the inverter of a Powerstation. Only connect loads or appliances prescribed by Promate.
Can we use a 12V car battery as external battery of Promate 240 or 240s? Is charging the external battery possible?
Using the 12-volt car battery as external battery for Promate 240/240s is possible. Charging is also possible. However, charging both internal and external batteries will take much time. Use only Promate-presctibed chargers.
How long will the battery of the Powerstation last if a laptop is connected?
Depending on the battery charge and usage of a laptop, these are the number of hours a Powerstation will last:
• Promate 240 or 240s === 2 to 10 hours
• Promate 120 === 2 to 8 hours
• Promate 100 === 2 to 4 hours

If the battery of a laptop is fully charged, it will just require the Powerstaion to supply the trickle charge.
What is the battery inside a Promate 100?
The battery inside a Promate 100 is a lithium ion cell battery, 26400mAh
Why is Promate 100 more expensive than the other Powerstations?
The battery inside a Promate 100 is a lithium ion cell battery, unlike 120, 240, and 240s models which uses a lead acid battery. Lithium ion (Li-Ion) batteries are more expensive than lead acid types. Li-Ion is used because this type of battery is not bulky.
Is a solar panel included in every purchase of a Powerstation?
No. It is not included. Solar panels for Powerstations are sold separately. Php 3,700 for Promate 30W solar panel, and Php 7,500 for 60W solar panel (foldable).
How long will the battery of a Promate 240s last?
It depends upon the load connected. It will last for about two (2) hours for 100W connected load.
Can a Promate 240 power a large appliances?
No. It will not be sufficient. The capacity of Promate 240 or 240s is 400W. We suggest buying a generator instead.
Do you deliver if we order from you?
No. Unfortunately, we don’t retail. We have dealers intended for retail. For list of dealers, refer to the Promate website.